Changing the way
we live with art.

FAQ

We produce digitally printed interior décor products including custom wallpaper and giclee art pieces.

What kind of wallpaper do you use? 

We use three types of wallpaper, a matte traditional wallpaper, an embossed suede wallcovering, and a repositionable fabric wallcovering. Our traditional wallpaper is the most like the wallpaper that you’d find at a decorator or home improvement store; it has a smooth, flat finish. It is a latex saturated, wet-strength tear-resistant paper that is highly durable. Our embossed suede wallcovering has a higher end finish due to its subtle texture. This material also has a synthetic fabric backing which keeps each wallpaper panel quite rigid, and therefore easier to install. Both of these materials require a pre-mix clear adhesive.

Our repositionable fabric wallcovering has the most matte finish of the wallpaper we offer. It has the look and feel of an engineered cotton, but most importantly, it does not require an additional adhesive. The material itself has a low-tack adhesive that allows the material to be adhered to most any smooth, flat surface, then removed and adhered again and again. This is great if you live in an apartment or dorm and plan on moving, or if your installation is only for a short term.

All of our wallpaper materials are rated Class A for smoke and flame spread, and may therefore be used in any interior space you choose.

How is the custom wallpaper produced? 

Our wallcoverings and giclee are produced on a digital printer that outputs at 720 dpi for maximum color consistency and tone, while also utilizing archival based inks that are water and UV light resistant.  Therefore our products may be cleaned using a soft cloth and diluted, mild soap.

How is the custom wallpaper installed? 

Our wallpaper is installed just like mass produced wallpaper.  We recommend a pre-mixed clear adhesive that is usually sold at most home improvement sores. 

Your image is scaled to full size, and then produced in panels to create the full image.  Our wallpaper panels are roughly 4 ½ feet wide by however tall your wall is, which cuts down on seeming.  We provide an inch of bleed around the perimeter of the image to ensure enough material for coverage, and add 1-½ inches of overlap between panels for double cutting. 

What is double cutting?

This refers to the type of wallpaper installation where one panel of wallpaper is hung, and the next corresponding panel is overlapped over it (in our case 1 ½ inches).  Then, a straight edge is applied and a blade cuts through both panels of wallpaper at the same time.  The strips of waste are removed, and you’re left with the most invisible seem possible.

Can you help me locate a wallpaper hanger? 

Our most trusted way to refer you to a local wallpaper hanger is through the National Guild of Paper Hangers www.ngpp.com.  Wallpaper installers who join the guild adhere to its strict policy of quality and professionalism.  Another quality source for wallpaper hangers is www.wallpaperinstaller.com, which is also an abundant and trusted resource for anything wallpaper related.

If you request, we will assist you in locating a qualified professional in your area.  We will provide you with the installer’s pertinent contact information.  All monies and quotations for installation will run between you and the installer.  That is, you pay us for the wallpaper and you pay the wallpaper installer to install it.

What is a Giclee?  Giclee (pronounced “zhee-clay”) is a French word loosely meaning “sprayed ink,” which refers to our digital printing output.  It is essentially a fine art, large format digital print.  Our giclee are printed on the finest artist canvas and stretched over a non-warping industrial foam board and come ready to hang.  Other names for giclee can be substituted, such as “artist canvas prints.”

What is your level of experience? 

Great Wall’s principles have not only strong backgrounds in wide format digital printing, but also fine arts backgrounds as well.  As artists we are more than confident in our level of craftsmanship in creating custom wallpaper, and are comfortable working with anyone from private homeowners to design professionals.  Rest assured that our keen eye for composition and detail ensures the quality of our wallpaper is the highest in the industry.

How long does the order process take?

From the time that we have final image approval as well as payment/shipping information, we’ll have your order out to FedEx within 3-5 business days.

How long does it take to ship? 

Depending on your location, FedEx Ground will have your order delivered within 1-5 business days.  Please call to make special arrangements for expedited shipping.

How do I pay for your services? 

You have two methods of payment.  Once you’ve selected one of our images to be created as a wall mural or giclee and entered your information into our order form, you’ll be given a total.  At that point you can continue on and immediately pay for your order via PayPal. Your products will not print until we receive final approval from you.

You may also order offline by calling us toll-free at 877-544-1054, and we can take all of your information over the phone.  This is the standard method for any orders where you use your own image, or would simply prefer offline as opposed to online.  We accept Visa, MasterCard, and American Express. 

Please see our Terms and Conditions page for more payment information.

Do you print on anything else other than wallpaper? 

Absolutely.  Our printing technology also allows us to print to paper, banner vinyl, self-adhesive vinyl and even cotton and other fabrics.  Please call our toll-free line for additional information and applications.

How do I use my own photo or design for a giclee or custom wallpaper? 

The process is simpler than you may think.  Here is a run-down:

Step 1: Send us the image.  Digital files may be emailed, uploaded to our ftp site, or burned to disc and mailed to us.  Prints of photographs may be mailed to us as well.

Step 2: We’ll review the image to make sure it is suitable for mural-size reproduction.

Step 3: We’ll email you the results of your image’s review.  If it may be produced as a mural, we’ll provide you with pricing.

Step 4: Once you have reviewed our findings and pricing, call our toll-free line with shipping/payment information:

Step 5:  Your order will be filled and shipped.  Easy!

TO PROCEED WITH A CUSTOM ORDER INQUIRY, PLEASE CLICK HERE.

What if I want an original piece commissioned?

We have full design services available.  Our talented team of design specialists can create a look for you based on your suggestions and interests.  This service is provided on a quotation basis and a design deposit is required...a worth while venture to get that one of a kind finished product

Why can’t I access your ftp site?

We recommend the Filezilla client for Windows users (though Internet Explorer can function as a makeshift ftp client) and www.Cyberduck.ch for Mac users.  Both are open source, licensed under the GNU GPL and free of charge.  Filezilla comes in both client and server vesions. You want the client version.

In both programs, you'll see a series of three boxes.  This is the data for those boxes.  IE users can click on the hyperlink below and right click to log in.

Address or URL: ftp://greatwallonline.com or ftp://ftp.greatwallonline.com

User: greatwal_userid (replace greatwal_userid with the userid we assign to you over the phone and note the single lowercase L).

Password: Call us with your credentials at 1.877.544.1054 for access.

FTP access is granted only to vendors and those having a need to transfer large files (in excess of 10MB or whatever their email programs cannot handle).